Electric Power Corporation Customer Satisfaction Survey 2014

Samoa, 2014

Reference ID

WSM-SBS-EPCCSS-2014-v1

Producer(s)

Samoa Bureau of Statistics, Electric Power Corporation

Metadata

Documentation in PDF DDI/XML JSON

Created on

May 26, 2025

Last modified

May 26, 2025

Page views

1196

Data file: EPC-DataSet

Cases:	250
Variables:	57

Variables

REGION

DISTRICT

VILLAGE

EA

XGPS

DW_NO

Dwelling Number

WEIGHT

HTYPE

What type of consumer are you?

INT_STATUS

Q1

1. What type of meter are you using?

Q2

2. Which of the following services do you usually use for paying your bills?

Q3

3. Are you satisfied with that service?

Q3_SPEC

3. If no explain why

Q4

4. Is your Induction meter read on a 30day/monthly basis?

Q5

5. Are you satisfied with that service?

Q5_SPEC

5. If no explain why

Q6

6. Which of the following services do you usually use for buying your pre-paid units or cash power?

Q7

7. Are you satisfied with that service?

Q7_SPEC

7. If no explain why

Q8

8. Did you lodge a complaint with the Corporation in the last 5 years?

Q9

9. What was your recent complaint about?

Q10

10. How did you lodge you complaint?

Q11

11. How long did it take for EPC to resolve your complaint

Q12

12. Were you satisfied with the response from EPC?

Q12_SPEC

12. If no explain why

Q13_1_A

13_1_a. Telephone Services

Q13_1_A_SPEC

13_1. Telephone - Why

Q13_1_E

13_1_e. Face to face

Q13_1_E_SPEC

13_1_e. Face to face - Why

Q13_2

13_2. Supply of Electricity

Q13_2_SPEC

13_2_. Supply of Electricity - Why

Q13_3

13_3_. Fault Service

Q13_3_SPEC

13_3_Fault Service - Why

Q13_4

13_4. Tree Clearing Services

Q13_4_SPEC

13_4_Tree Clearing Services- Why

Q14_1A

14_1a. Samoa Observer

Q14_1B

Q14_1C

14_1c. Newsline

Q14_1D

14_1d. Iniini Samoa

Q14_2A

14_2a. Talofa FM

Q14_2B

14_2b. Radio FM 98.1

Q14_2C

14_2c. Radio 2AP

Q14_2D

14_2d. Shower of Blessings

Q14_3A

14_3a. EPC Website

Q14_3B

14_3b. EPC Email

Q14_4A

Q14_4B

Q14_4C

Q14_4D

14_4d. Kingdom TV

Q15

15. Are you satisfied with EPC'S delivery of its public awareness?

Q15_SPEC

15. If no explain why

Q16

16. Any further comments?

Q16_1

Q16_2

Q16_3

Q16_4

Q16_5

Total: 57

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