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Electric Power Corporation Customer Satisfaction Survey 2014

Samoa, 2014
Reference ID
WSM-SBS-EPCCSS-2014-v1
Producer(s)
Samoa Bureau of Statistics, Electric Power Corporation
Metadata
Documentation in PDF DDI/XML JSON
Created on
May 26, 2025
Last modified
May 26, 2025
Page views
1197

Data file: EPC-DataSet

Cases: 250
Variables: 57

Variables

REGION
Region
DISTRICT
District
VILLAGE
Village
EA
EA
XGPS
GPS
DW_NO
Dwelling Number
WEIGHT
Weight
HTYPE
What type of consumer are you?
INT_STATUS
Survey Status
Q1
1. What type of meter are you using?
Q2
2. Which of the following services do you usually use for paying your bills?
Q3
3. Are you satisfied with that service?
Q3_SPEC
3. If no explain why
Q4
4. Is your Induction meter read on a 30day/monthly basis?
Q5
5. Are you satisfied with that service?
Q5_SPEC
5. If no explain why
Q6
6. Which of the following services do you usually use for buying your pre-paid units or cash power?
Q7
7. Are you satisfied with that service?
Q7_SPEC
7. If no explain why
Q8
8. Did you lodge a complaint with the Corporation in the last 5 years?
Q9
9. What was your recent complaint about?
Q10
10. How did you lodge you complaint?
Q11
11. How long did it take for EPC to resolve your complaint
Q12
12. Were you satisfied with the response from EPC?
Q12_SPEC
12. If no explain why
Q13_1_A
13_1_a. Telephone Services
Q13_1_A_SPEC
13_1. Telephone - Why
Q13_1_E
13_1_e. Face to face
Q13_1_E_SPEC
13_1_e. Face to face - Why
Q13_2
13_2. Supply of Electricity
Q13_2_SPEC
13_2_. Supply of Electricity - Why
Q13_3
13_3_. Fault Service
Q13_3_SPEC
13_3_Fault Service - Why
Q13_4
13_4. Tree Clearing Services
Q13_4_SPEC
13_4_Tree Clearing Services- Why
Q14_1A
14_1a. Samoa Observer
Q14_1B
14_1b. Savali
Q14_1C
14_1c. Newsline
Q14_1D
14_1d. Iniini Samoa
Q14_2A
14_2a. Talofa FM
Q14_2B
14_2b. Radio FM 98.1
Q14_2C
14_2c. Radio 2AP
Q14_2D
14_2d. Shower of Blessings
Q14_3A
14_3a. EPC Website
Q14_3B
14_3b. EPC Email
Q14_4A
14_4a. TV1
Q14_4B
14_4b. TV3
Q14_4C
14_4c. EFKS TV
Q14_4D
14_4d. Kingdom TV
Q15
15. Are you satisfied with EPC'S delivery of its public awareness?
Q15_SPEC
15. If no explain why
Q16
16. Any further comments?
Q16_1
16. Comment 1
Q16_2
16. Comment 2
Q16_3
16. Comment 3
Q16_4
16. Comment 4
Q16_5
16. Comment 5
Total: 57
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