Electric Power Corporation Customer Satisfaction Survey 2014

Samoa, 2014

Reference ID

WSM-SBS-EPCCSS-2014-v1

Producer(s)

Samoa Bureau of Statistics, Electric Power Corporation

Metadata

Documentation in PDF DDI/XML JSON

Created on

May 26, 2025

Last modified

May 26, 2025

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1293

12. If no explain why (Q12_SPEC)

Data file: EPC-DataSet

Overview

Valid: 13

Valid (weighted): 1379.4

Invalid: 237

Invalid (weighted): 32397.1

Minimum: 1

Maximum: 4

Type: Discrete

Start: 140

End: 140

Width: 1

Range: -

Format: Numeric

Questions and instructions

Literal question

If the answer is NO explain why

Categories

Value	Category
1	No clear explanation given of surcharge fees
2	Poor service provide -eg-took long to wait for complaints lodged
3	Unclear solution of complaint lodged
4	Incompletion of duties done
9	Not stated
Sysmiss

Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.

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