DDI-WSM-SBS-EPCCSS-2014-v1 685_2014_EPC_ADPRev_26Sept2014.Nesstar_Tai Taiaopo Faumuina 2014-04-28 MetadataEditor Version 1-clean data anonymized, ready for public use Electric Power Corporation Customer Satisfaction Survey 2014 EPCCSS 2014 Suesuega mo i latou o loo faaogaina le eletise, 2014 WSM-SBS-EPCCSS-2014-v1 Samoa Bureau of Statistics Electric Power Corporation

Ministry of Finance - Budget Division

 (c) 2014, Samoa Bureau of Statistics MetadataEditor Electric Power Corporation Samoa Bureau of Statistics ACEO-Census and survey division Principal Statistician-Census and survey division Service Provision Assessments [hh/spa] v.1: cleaned data anonymized, available for public use Electricity Samoa National Regional Sample survey data [ssd] Census and survey team Hired enumerators Face-to-face [f2f] All information is protected under the Statistics Act 1971 Government Statistician EPC-DataSet 250 57 Region Write the Code of the selected Region from the household list provided What is the region of residence/location 250 1 4 1 Apia Urban Area 2 North West Upolu 3 Rest of Upolu 4 SAVAII District Write the Code of the selected district from the household list provided What is the district of residence/location 250 1 47 1 Vaimauga East 2 Vaimauga West 3 Faleata East 4 Faleata West 5 Sagaga le Falefa 6 Sagaga le Usoga 7 Safata 8 Siumu 9 Aana Alofi 1 10 Aana Alofi 2 11 Aana Alofi 3 12 Falelatai & Samatau 13 Lefaga & Faleseela 14 Aiga i le Tai 15 Falealili 16 Lotofaga 17 Lepa 18 Aleipata itupa i Luga 19 Aleipata itupa i Lalo 20 Anoamaa East 21 Anoamaa West 22 Vaa o Fonoti 23 Gagaemauga I 24 Gagaemauga II 30 Faasaleleaga I 31 Faasaleleaga II 32 Faasaleleaga III 33 Faasalelelaga IV 34 Gagaemauga I 35 Gagaemauga II 36 Gagaemauga III 37 Gagaifomauga I 38 Gagaifomauga II 39 Gagaifomauga III 40 Vaisigano East 41 Vaisigano West 42 Falealupo 43 Alataua West 44 Salega 45 Palauli West 46 Palauli le Falefa 47 Satuipaitea 48 Palauli East Village Write the Code of the selected village from the household list What is the village of residence/location? 246 4 1 50 1 Vailoa 2 Vaitoomuli 3 Faala 4 Moasula 5 Puleia 6 Papa 7 Tafua 8 Sagone 9 Tapueleele 10 Vaiola 11 Vaiaata 12 Vaiafai 13 Vaisaulu 14 Lalomalava 15 Safua 16 Sapoe 17 Ululoloa 18 Tuanaimato West 19 Maluafou 20 Malifa 21 Lelata 22 Leifiifi 23 Motootua 24 Leufisa 25 Tanugamanono 26 Papauta 27 Vailima 28 Avele 29 Letava 30 Vaoala 31 Tiapapata 32 Afiamalu East 33 Afiamalu West 34 Apia 35 Tauese 36 Tufuiopa 37 Lalovaea 38 Palisi 39 Matafele 40 Mulivai 41 Tuloto 42 Togafuafua 43 Taufusi 44 Alamagoto 45 Vaimea 46 Fugalei 47 Saleufi 48 Savalalo 49 Sogi 50 Mulinuu 51 Aai o Fiti 99 EA Write Code of the selected EA for domestic customers but for other types of customers write 99 What is the EA of residence/location? 167 83 1 6 1 Faaala-1 2 Faaala-2 3 Faaala-3 4 Faaala-4 5 Faaala-5 6 Sataua-6 7 Matavai-7 8 Matavai-8 9 Matavai-9 10 Matavai-10 11 Leauvaa-11 12 Fasito'o Uta-12 13 Faleasiu-13 99 GPS Write the Code of the selected GPS from the household list for domestic customers, for other customers write 999999 What is the GPS number of the selected household 153 97 Dwelling Number Write the Code of the selected customer from the household/other customers list provided What is the number of the selected customer 250 1 115 Weight 250 7.8 218.4 135.106 79.045 What type of consumer are you? Circle the appropriate answer What type of meter are you using? 250 33776.5 1 7 1 Domestic 2 Commercial 3 Religion 4 School 5 Government 6 Industry 7 Hotel Survey Status Circle the status of the survey as listed 250 1 9 1.56 1.814 1 Completed 2 Partially Completed 3 Call Back of Postponed 4 Refused 5 Household away >month 6 Vacant 7 Building destroyed (Cyclone Evan) 8 Destroyed (Other Reasons) 9 No Electricity 1. What type of meter are you using? Circle the appropriate code What type of meter are you using? If 1 is circled answer Q2-Q5 BUT if 2 is circled go/skip to Q6 227 29967.2 23 3809.3 1 2 1 Induction Meter 2 Prepayment Meter 3 No Meter Sysmiss 2. Which of the following services do you usually use for paying your bills? Circle the appropriate code Which of the following services do you usually use for paying your bills? 61 5754.8 189 28021.7 1 6 1 EPC-Sogi 2 EPC-Vaitele 3 EPC- Salelologa 4 Western Union 5 Samoa Post 6 Banking Services Sysmiss 3. Are you satisfied with that service? Circle the appropriate code Are you satisfied with that service? 61 5754.8 189 28021.7 1 2 1 Yes 2 No Sysmiss 3. If no explain why If no explain why 3 137.9 247 33638.6 2 2 2 Took so long to serve sometimes by EPC-office Sogi Sysmiss 4. Is your Induction meter read on a 30day/monthly basis? Circle the appropriate code Is your Induction meter read on a 30day/monthly basis? 61 5754.8 189 28021.7 1 2 1 Yes 2 No Sysmiss 5. Are you satisfied with that service? Are you satisfied with that service? After answering Q5 go to Q8 61 5754.8 189 28021.7 1 2 1 Yes 2 No Sysmiss 5. If no explain why If the answer is NO explain why 9 824.1 241 32952.4 1 4 1 Induction meter is very expensive need to switch to C/Power again 2 Reading meter is not in monthly basis this leads to burden with bill piling up 3 Meter reading employees are not doing their job well 4 Poor and delay of service eg-delivering of invoices to the account after meter reading Sysmiss 6. Which of the following services do you usually use for buying your pre-paid units or cash power? Circle the appropriate code Which of the following services do you usually use for buying your pre-paid units or cash power? 166 24212.4 84 9564.1 1 5 1 EPC-Sogi 2 EPC- Vaitele 3 EPC- Salelologa 4 NBS Ezibank (text) 5 NBS MPOS at Retail shops Sysmiss 7. Are you satisfied with that service? Circle the appropriate code Are you satisfied with that service? 166 24212.4 84 9564.1 1 2 1 Yes 2 No 3 Never aware of EPC programme Sysmiss 7. If no explain why If the answer is NO explain why 22 3069.3 228 30707.2 1 4 1 Cash Power service is no longer 24hrs 2 Poor availability of cash power most of the times 3 Cash power units should be sold at least one of the village retail shops 4 Problems with entering of cash power units sometimes 9 Not stated Sysmiss 8. Did you lodge a complaint with the Corporation in the last 5 years? Circle the appropriate code Did you lodge a complaint with the Corporation in the last 5 years? If code 1 is circled answer Q9-Q12 but if code 2 is circled go to Q13 227 29967.2 23 3809.3 1 2 1 Yes 2 No Sysmiss 9. What was your recent complaint about? Circle appropriate answer What was your recent complaint about? Customers who lodged a complaint 39 4404.7 211 29371.8 1 19 1 Problems with cash power faults-blank screen 2 Problems with Electric Post infront of house 3 Power supply was very weak 4 Assets destroyed due to sudden power shut down 5 Switching meter type from induction to prepay meter 6 Service was not fairly done among customers 7 Expensive Reconnection fee 8 Expensive of surcharge fee 9 Delay in service after cyclone 10 Safety of high voltage close by 11 Problems with induction meter bills 12 Need of sub-meter for business 13 Overcharge of bills 15 Cash Power Units 16 Incompletion of job requested only put on electric post but no light 17 Consider after hours problems with electric power esp with companies 18 Problems with under-ground lines which caused fire and damages to submeter 19 Expensive cost of electric post for school compound Sysmiss 10. How did you lodge you complaint? Circle appropriate answer How did you lodge you complaint? Customers who lodged a complaint 39 4404.7 211 29371.8 1 3 1 Writing 2 Phone 3 In Person Sysmiss 11. How long did it take for EPC to resolve your complaint Circle appropriate answer How long did it take for EPC to resolve your complaint Customers who lodged a complaint 39 4404.7 211 29371.8 1 11 1 1-2 weeks 2 3-4 weeks 3 1 day 4 2 months 5 4 months 6 2-4 days 7 1year 8 Never respond at all 9 More than a year 10 6 months 11 2 years Sysmiss 12. Were you satisfied with the response from EPC? Circle appropriate answer Were you satisfied with the response from EPC? Customers who lodged a complaint 39 4404.7 211 29371.8 1 2 1 Yes 2 No Sysmiss 12. If no explain why If the answer is NO explain why 13 1379.4 237 32397.1 1 4 1 No clear explanation given of surcharge fees 2 Poor service provide -eg-took long to wait for complaints lodged 3 Unclear solution of complaint lodged 4 Incompletion of duties done 9 Not stated Sysmiss 13_1_a. Telephone Services Put ratings of 1 for excellent, 2 for Average, 3 for Poor and 4 for Dont know/never used in appropriate box provided What are your views of the telephone services? 227 29967.2 23 3809.3 1 4 1 Excellent 2 Average 3 Poor 4 Don't Know\Never Used Sysmiss 13_1. Telephone - Why Explain your reasons of ratings for telephone services 108 13138.6 142 20637.9 1 10 1 Quick and good respond 2 Polite and respect the public 3 Sometimes too long to answer 4 Too many transfers 5 Quick respond but slow in the implementation part 6 Need improvement with service 7 Never answer the phone when call for assistance 8 Rude and impolite on phone 9 Never follow on their promises 10 No clear explanation of problems reported Sysmiss 13_1_e. Face to face Put ratings of 1 for excellent, 2 for Average, 3 for Poor and 4 for Dont know/never used in appropriate box provided What are your views of face to face service? 227 29967.2 23 3809.3 1 4 1 Excellent 2 Average 3 Poor 4 Don't know/Never Used Sysmiss 13_1_e. Face to face - Why Explain reasons of your ratings for face to face service 122 14780.1 128 18996.4 1 13 1 Very good service especially with facial expression and appearance 2 Always give chance to any requests given 3 Great explanation of problems faced 4 Sometimes took long to serve 5 Facial expression sometimes are tough 6 Unsafe implementation of their jobs especially linesmen 7 Need improvement of service especially meter readers 8 Only good when face to face but never put request into practised 9 Impoliteness of meter readers 10 Induction meter invoices should be carefully placed somewhere safe if no one is available to receive it 11 Need clear explanation of survey conducted by EPC-team 12 Took long to serve 13 Impoliteness of meter readers Sysmiss 13_2. Supply of Electricity Put ratings of 1 for excellent, 2 for Average, 3 for Poor and 4 for Dont know/never used in appropriate box provided What are your views of supply of electricity services? 227 29967.2 23 3809.3 1 4 1 Excellent 2 Average 3 Poor 4 Don't know\Never Used Sysmiss 13_2_. Supply of Electricity - Why Explain reasons of your ratings for supply of electricity services 219 28912.5 31 4864 1 12 1 Hardly any power shut down most of the times 2 Always informed public of power shut down 3 Quick respond when problems with supply of electricity is needed 4 Good service with availability of cash power every time 5 Power shut down and never been informed 6 Never informed power shut down in advancced 7 Power supply sometimes weak and can be noted with the noisy with refrigerators 8 Sometimes it took long for power to be restored 9 Public awareness of power shut down should be in advanced 10 EPC should consider commercial customers with the areas they locate transformers 11 Power is always off and destroy household assets eg. refrigerator 12 Public awareness with the power shut down is very poor Sysmiss 13_3_. Fault Service Put ratings of 1 for excellent, 2 for Average, 3 for Poor and 4 for Dont know/never used in appropriate box provided What are your views of fault services? 227 29967.2 23 3809.3 1 4 1 Excellent 2 Average 3 Poor 4 Don't know/Never Used Sysmiss 13_3_Fault Service - Why Explain reasons of your ratings for fault services . 117 14922.4 133 18854.1 1 12 1 Quick and good respond when needed 2 Well repairing of destroyed assets 3 Cash power available most of the times 4 Sometimes hardly informed of power shut down 5 Sometimes quick but sometimes slow in service 6 Not all the employees are well performed on field 7 Sometimes low power supply 8 Never respond with problems given with lights reported 9 Poor and so delay with sevice 10 Need improvement with public awareness of this service 11 Never attended with problems reported but keep referring to customers eletrician 12 Power was so low which leads damages to business assets Sysmiss 13_4. Tree Clearing Services Put ratings of 1 for excellent, 2 for Average, 3 for Poor and 4 for Dont know/never used in appropriate box provided What are your views of tree clearing services? 227 29967.2 23 3809.3 1 4 1 Excellent 2 Average 3 Poor 4 Don't know\Never Used Sysmiss 13_4_Tree Clearing Services- Why Explain reasons of your ratings for tree claering services services 90 13036.6 160 20739.9 1 8 1 Very good service always clean up every rubbish from tree cutting 2 Always inform public in advance before doing their job 3 Only picked up some of the rubbish but household cleaned up the rest 4 Sometimes delay with cutting down of trees 6 Never clean up what they cut down 7 Never took note of some tree branches that need to be cut down on high voltage lines 8 Never inform in advance of cutting down trees Sysmiss 14_1a. Samoa Observer Which print mediums do you usually get public awarenes from EPC? Please rank from (1)-being the most heard of to (4)being the least read of (0) neverread a newspaper What is your ranking for Samoa Observer? 227 29967.2 23 3809.3 4 never read a newspaper 1 Being the most read 2 Being the second most read 3 Being the third most read 4 Being the least read Sysmiss 14_1b. Savali Which print mediums do you usually get public awarenes from EPC? Please rank from (1)-being the most heard of to (4)being the least read of (0) neverread a newspaper What is your ranking for Samoa Observer? 227 29967.2 23 3809.3 4 never read a newspaper 1 Being the most read 2 Being the second most read 3 Being the third most read 4 Being the least read Sysmiss 14_1c. Newsline Which print mediums do you usually get public awarenes from EPC? Please rank from (1)-being the most heard of to (4)being the least read of (0) neverread a newspaper What is your ranking for Newsline newspaper? 227 29967.2 23 3809.3 4 never read a newspaper 1 Being the most read 2 Being the second most read 3 Being the third most read 4 Being the least read Sysmiss 14_1d. Iniini Samoa Which print mediums do you usually get public awarenes from EPC? Please rank from (1)-being the most heard of to (4)being the least read of (0) neverread a newspaper What is your ranking for Iniini Samoa? 227 29967.2 23 3809.3 4 never read a newspaper 1 Being the most read 2 Being the second most read 3 Being the third most read 4 Being the least read Sysmiss 14_2a. Talofa FM Which radio stations do you usually get public awarenes from EPC? Please rank from (1)-being the most heard of to (4)being the least heard of (0) neve listen to radios What is your ranking for Talofa FM? 227 29967.2 23 3809.3 4 E le faafofoga i se leitio 1 Being the most listened to 2 Being the second most listened to 3 Being the third most listened to 4 Being the least listened to Sysmiss 14_2b. Radio FM 98.1 Which radio stations do you usually get public awarenes from EPC? Please rank from (1)-being the most heard of to (4)being the least heard of (0) neve listen to radios What is your ranking for Radio FM98.1? 227 29967.2 23 3809.3 4 E le faafofoga i se leitio 1 Being the most listened to 2 Being the second most listened to 3 Being the third most listened to 4 Being the least listened to Sysmiss 14_2c. Radio 2AP Which radio stations do you usually get public awarenes from EPC? Please rank from (1)-being the most heard of to (4)being the least heard of (0) neve listen to radios What is your ranking forRadio 2AP? 227 29967.2 23 3809.3 4 E le faafofoga i se leitio 1 Being the most listened to 2 Being the second most listened to 3 Being the third most listened to 4 Being the least listened to Sysmiss 14_2d. Shower of Blessings Which radio stations do you usually get public awarenes from EPC? Please rank from (1)-being the most heard of to (4)being the least heard of (0) neve listen to radios What is your ranking for Shower of Blesssings? 227 29967.2 23 3809.3 4 E le faafofoga i se leitio 1 Being the most listened to 2 Being the second most listened to 3 Being the third most listened to 4 Being the least listened to Sysmiss 14_3a. EPC Website Which online mediums do you usually get public awarenes from EPC? Please rank from (1)-being the most accessed/seen of to (4)being the least accessed/seen (0) neverread used online media What is your ranking for EPC website? 227 29967.2 23 3809.3 2 Do not visit any EPC's website or email 1 Being the most visited 2 Being the least visited Sysmiss 14_3b. EPC Email Which online mediums do you usually get public awarenes from EPC? Please rank from (1)-being the most accessed/seen of to (4)being the least accessed/seen (0) neverread used online media What is your ranking of EPC email? 227 29967.2 23 3809.3 2 Do not visit any EPC's website or email 1 Being the most visited 2 Rarely visited Sysmiss 14_4a. TV1 Which televisions stations do you usually get public awarenes from EPC? Please rank from (1)-being the most seen/heard of to (4)being the least seen (0) never watched TV What is your ranking forTV1? 227 29967.2 23 3809.3 4 Do not watch any tv 1 Being the most watched 2 Being the second most watched 3 Being the third most watched 4 Being the least watched Sysmiss 14_4b. TV3 Which televisions stations do you usually get public awarenes from EPC? Please rank from (1)-being the most seen/heard of to (4)being the least seen (0) never watched TV What is your ranking forTV3? 227 29967.2 23 3809.3 4 Do not watch any tv 1 Being the most watched 2 Being the second most watched 3 Being the third most watched 4 Being the least watched Sysmiss 14_4c. EFKS TV Which televisions stations do you usually get public awarenes from EPC? Please rank from (1)-being the most seen/heard of to (4)being the least seen (0) never watched TV What is your ranking forEFKS TV? 227 29967.2 23 3809.3 4 Do not watch any tv 1 Being the most watched 2 Being the second most watched 3 Being the third most watched 4 Being the least watched Sysmiss 14_4d. Kingdom TV Which televisions stations do you usually get public awarenes from EPC? Please rank from (1)-being the most seen/heard of to (4)being the least seen (0) never watched TV What is your ranking for Kingdom TV? 227 29967.2 23 3809.3 4 Do not watch any tv 1 Being the most watched 2 Being the second most watched 3 Being the third most watched 4 Being the least watched Sysmiss 15. Are you satisfied with EPC'S delivery of its public awareness? Are you satisfied with EPC's delivery of its public awareness? 227 29967.2 23 3809.3 1 3 1 Yes 2 No 3 Do not know of any EPC's awareness program Sysmiss 15. If no explain why If NO explain why 12 2144.7 238 31631.8 1 4 1 Sometimes power shut down but never informed 2 Hardly seen some of the awareness programmes by EPC 3 Awareness programmes are not inline with what are been practised 4 Need improvement of service in the areas of informing public in advance before power shut down Sysmiss 16. Any further comments? Do you have any further comments? 227 29967.2 23 3809.3 1 2 1 Yes 2 No Sysmiss 16. Comment 1 Other comments 1 Q9-Q12_SPEC_Customers who lodged a complaint 175 23007 75 10769.5 1 32 1 Cost of C/Power units is very expensive 2 Everything is ok with EPC-Service 3 Should sell cards for cash power again in retail shops 4 Public shoud always be informed/advised of power shut down 5 High need of Tree Clearing Service 6 Need availability of NBS-MPOS service in every village for cash power 7 Need clear explanation of EPC-Cash Power survey by EPC-Staff 8 Consider extra charges by other retail shops for buying cash power units to non-village customers 9 Need to carefully considered publics complaints 10 Need more lights beside the road 11 Induction meter invoices should be carefully placed somewhere safe if no one is available to receive it 12 All hholds should be switched to Cash Power 13 Favourtism and never give chance of unrelated pple 14 Induction meter is very expensive 15 Need monthly basis with meter reading to avoid problems of expensive in paying of bills 16 Need clear explanation of surcharges fees 17 Need strong power supply esp with Commercial Customers 18 Surcharge fee is very expensive 19 Need 24hrs of service esp Vaitele branch 20 EPC should go back to Induction meter instead of prepay meter 21 Poor public awareness in areas of switching from Induction to Prepaid meter 22 Public awareness should be posted on the internet 23 Need emergencies branches around the country 24 Poor management 25 High speed of EPC vehicles on the road 26 EPC should have a facebook page 27 Need lights withing every school/church compounds 28 Problems with cash power units 29 Consistencies with cash power units cost aytime of the month 30 Need more EPC-vehicles for Asau district 31 Inspection for replacement of rotten electric post and lights at least once a month 32 Need EPC visits for checking of faults and other problems for every school to take note of affected properties because of eletricity Sysmiss 16. Comment 2 Other comments 2 175 23007 75 10769.5 31 None 1 Cost of C/Power units is very expensive 2 Everything is ok with EPC-Service 3 Should sell cards for cash power again in retail shops 4 Public shoud always be informed/advised of power shut down 5 High need of Tree Clearing Service 6 Need availability of NBS-MPOS service in every village for cash power 7 Need clear explanation of EPC-Cash Power survey by EPC-Staff 8 Consider extra charges by other retail shops for buying cash power units to non-village customers 9 Need to carefully considered publics complaints 10 Need more lights beside the road 11 Induction meter invoices should be carefully placed somewhere safe if no one is available to receive it 12 All hholds should be switched to Cash Power 13 Favourtism and never give chance of unrelated pple 14 Induction meter is very expensive 15 Need monthly basis with meter reading to avoid problems of expensive in paying of bills 16 Need clear explanation of surcharges fees 17 Need strong power supply esp with Commercial Customers 18 Surcharge fee is very expensive 19 Need 24hrs of service esp Vaitele branch 20 EPC should go back to Induction meter instead of prepay meter 21 Poor public awareness in areas of switching from Induction to Prepaid meter 22 Public awareness should be posted on the internet 23 Need emergencies branches around the country 24 Poor management 25 High speed of EPC vehicles on the road 26 EPC should have a facebook page 27 Need lights withing every school/church compounds 28 Problems with cash power units 29 Consistencies with cash power units cost aytime of the month 30 Need more EPC-vehicles for Asau district 31 Inspection for replacement of rotten electric post and lights at least once a month 32 Need EPC visits for checking of faults and other problems for every school to take note of affected properties because of eletricity Sysmiss 16. Comment 3 Other comments 3 55 7088.7 195 26687.8 31 No Comment 1 Cost of C/Power units is very expensive 2 Everything is ok with EPC-Service 3 Should sell cards for cash power again in retail shops 4 Public shoud always be informed/advised of power shut down 5 High need of Tree Clearing Service 6 Need availability of NBS-MPOS service in every village for cash power 7 Need clear explanation of EPC-Cash Power survey by EPC-Staff 8 Consider extra charges by other retail shops for buying cash power units to non-village customers 9 Need to carefully considered publics complaints 10 Need more lights beside the road 11 Induction meter invoices should be carefully placed somewhere safe if no one is available to receive it 12 All hholds should be switched to Cash Power 13 Favourtism and never give chance of unrelated pple 14 Induction meter is very expensive 15 Need monthly basis with meter reading to avoid problems of expensive in paying of bills 16 Need clear explanation of surcharges fees 17 Need strong power supply esp with Commercial Customers 18 Surcharge fee is very expensive 19 Need 24hrs of service esp Vaitele branch 20 EPC should go back to Induction meter instead of prepay meter 21 Poor public awareness in areas of switching from Induction to Prepaid meter 22 Public awareness should be posted on the internet 23 Need emergencies branches around the country 24 Poor management 25 High speed of EPC vehicles on the road 26 EPC should have a facebook page 27 Need lights withing every school/church compounds 28 Problems with cash power units 29 Consistencies with cash power units cost aytime of the month 30 Need more EPC-vehicles for Asau district 31 Inspection for replacement of rotten electric post and lights at least once a month 32 Need EPC visits for checking of faults and other problems for every school to take note of affected properties because of eletricity Sysmiss 16. Comment 4 Other comments 4 11 1555.2 239 32221.3 None 1 Cost of C/Power units is very expensive 2 Everything is ok with EPC-Service 3 Should sell cards for cash power again in retail shops 4 Public shoud always be informed/advised of power shut down 5 High need of Tree Clearing Service 6 Need availability of NBS-MPOS service in every village for cash power 7 Need clear explanation of EPC-Cash Power survey by EPC-Staff 8 Consider extra charges by other retail shops for buying cash power units to non-village customers 9 Need to carefully considered publics complaints 10 Need more lights beside the road 11 Induction meter invoices should be carefully placed somewhere safe if no one is available to receive it 12 All hholds should be switched to Cash Power 13 Favourtism and never give chance of unrelated pple 14 Induction meter is very expensive 15 Need monthly basis with meter reading to avoid problems of expensive in paying of bills 16 Need clear explanation of surcharges fees 17 Need strong power supply esp with Commercial Customers 18 Surcharge fee is very expensive 19 Need 24hrs of service esp Vaitele branch 20 EPC should go back to Induction meter instead of prepay meter 21 Poor public awareness in areas of switching from Induction to Prepaid meter 22 Public awareness should be posted on the internet 23 Need emergencies branches around the country 24 Poor management 25 High speed of EPC vehicles on the road 26 EPC should have a facebook page 27 Need lights withing every school/church compounds 28 Problems with cash power units 29 Consistencies with cash power units cost aytime of the month 30 Need more EPC-vehicles for Asau district 31 Inspection for replacement of rotten electric post and lights at least once a month 32 Need EPC visits for checking of faults and other problems for every school to take note of affected properties because of eletricity Sysmiss 16. Comment 5 Other comments 5 250 33776.5 None 1 Cost of C/Power units is very expensive 2 Everything is ok with EPC-Service 3 Should sell cards for cash power again in retail shops 4 Public shoud always be informed/advised of power shut down 5 High need of Tree Clearing Service 6 Need availability of NBS-MPOS service in every village for cash power 7 Need clear explanation of EPC-Cash Power survey by EPC-Staff 8 Consider extra charges by other retail shops for buying cash power units to non-village customers 9 Need to carefully considered publics complaints 10 Need more lights beside the road 11 Induction meter invoices should be carefully placed somewhere safe if no one is available to receive it 12 All hholds should be switched to Cash Power 13 Favourtism and never give chance of unrelated pple 14 Induction meter is very expensive 15 Need monthly basis with meter reading to avoid problems of expensive in paying of bills 16 Need clear explanation of surcharges fees 17 Need strong power supply esp with Commercial Customers 18 Surcharge fee is very expensive 19 Need 24hrs of service esp Vaitele branch 20 EPC should go back to Induction meter instead of prepay meter 21 Poor public awareness in areas of switching from Induction to Prepaid meter 22 Public awareness should be posted on the internet 23 Need emergencies branches around the country 24 Poor management 25 High speed of EPC vehicles on the road 26 EPC should have a facebook page 27 Need lights withing every school/church compounds 28 Problems with cash power units 29 Consistencies with cash power units cost aytime of the month 30 Need more EPC-vehicles for Asau district 31 Inspection for replacement of rotten electric post and lights at least once a month 32 Need EPC visits for checking of faults and other problems for every school to take note of affected properties because of eletricity Sysmiss