Electric Power Corporation Customer Satisfaction Survey 2014
Samoa, 2014
Reference ID
WSM-SBS-EPCCSS-2014-v1
Producer(s)
Samoa Bureau of Statistics, Electric Power Corporation
Metadata
Created on
May 26, 2025
Last modified
May 26, 2025
Page views
1295
- Data files
- EPC-DataSet
11. How long did it take for EPC to resolve your complaint (Q11)
Data file: EPC-DataSet
Overview
Valid:
39
Valid (weighted):
4404.7
Invalid:
211
Invalid (weighted):
29371.8
Minimum:
1
Maximum:
11
Type:
Discrete
Start:
137
End:
138
Width:
2
Range:
-
Format:
Numeric
Questions and instructions
Question pretext
Circle appropriate answer
Literal question
How long did it take for EPC to resolve your complaint
Categories
| Value | Category |
|---|---|
| 1 | 1-2 weeks |
| 2 | 3-4 weeks |
| 3 | 1 day |
| 4 | 2 months |
| 5 | 4 months |
| 6 | 2-4 days |
| 7 | 1year |
| 8 | Never respond at all |
| 9 | More than a year |
| 10 | 6 months |
| 11 | 2 years |
| Sysmiss |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Description
Universe
Customers who lodged a complaint