Electric Power Corporation Customer Satisfaction Survey 2014
Samoa, 2014
Reference ID
WSM-SBS-EPCCSS-2014-v1
Producer(s)
Samoa Bureau of Statistics, Electric Power Corporation
Metadata
Created on
May 26, 2025
Last modified
May 26, 2025
Page views
14741
- Data files
- EPC-DataSet
9. What was your recent complaint about? (Q9)
Data file: EPC-DataSet
Overview
Valid:
39
Valid (weighted):
4404.7
Invalid:
211
Invalid (weighted):
29371.8
Minimum:
1
Maximum:
19
Type:
Discrete
Start:
134
End:
135
Width:
2
Range:
-
Format:
Numeric
Questions and instructions
Question pretext
Circle appropriate answer
Literal question
What was your recent complaint about?
Categories
| Value | Category |
|---|---|
| 1 | Problems with cash power faults-blank screen |
| 2 | Problems with Electric Post infront of house |
| 3 | Power supply was very weak |
| 4 | Assets destroyed due to sudden power shut down |
| 5 | Switching meter type from induction to prepay meter |
| 6 | Service was not fairly done among customers |
| 7 | Expensive Reconnection fee |
| 8 | Expensive of surcharge fee |
| 9 | Delay in service after cyclone |
| 10 | Safety of high voltage close by |
| 11 | Problems with induction meter bills |
| 12 | Need of sub-meter for business |
| 13 | Overcharge of bills |
| 15 | Cash Power Units |
| 16 | Incompletion of job requested only put on electric post but no light |
| 17 | Consider after hours problems with electric power esp with companies |
| 18 | Problems with under-ground lines which caused fire and damages to submeter |
| 19 | Expensive cost of electric post for school compound |
| Sysmiss |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.
Description
Universe
Customers who lodged a complaint