Electric Power Corporation Customer Satisfaction Survey 2014
Samoa, 2014
Reference ID
WSM-SBS-EPCCSS-2014-v1
Producer(s)
Samoa Bureau of Statistics, Electric Power Corporation
Metadata
Created on
May 26, 2025
Last modified
May 26, 2025
Page views
14716
- Data files
- EPC-DataSet
13_1. Telephone - Why (Q13_1_A_SPEC)
Data file: EPC-DataSet
Overview
Valid:
108
Valid (weighted):
13138.6
Invalid:
142
Invalid (weighted):
20637.9
Minimum:
1
Maximum:
10
Type:
Discrete
Start:
142
End:
143
Width:
2
Range:
-
Format:
Numeric
Questions and instructions
Literal question
Explain your reasons of ratings for telephone services
Categories
| Value | Category |
|---|---|
| 1 | Quick and good respond |
| 2 | Polite and respect the public |
| 3 | Sometimes too long to answer |
| 4 | Too many transfers |
| 5 | Quick respond but slow in the implementation part |
| 6 | Need improvement with service |
| 7 | Never answer the phone when call for assistance |
| 8 | Rude and impolite on phone |
| 9 | Never follow on their promises |
| 10 | No clear explanation of problems reported |
| Sysmiss |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.