Electric Power Corporation Customer Satisfaction Survey 2014
Samoa, 2014
Reference ID
WSM-SBS-EPCCSS-2014-v1
Producer(s)
Samoa Bureau of Statistics, Electric Power Corporation
Metadata
Created on
May 26, 2025
Last modified
May 26, 2025
Page views
14716
- Data files
- EPC-DataSet
13_3_Fault Service - Why (Q13_3_SPEC)
Data file: EPC-DataSet
Overview
Valid:
117
Valid (weighted):
14922.4
Invalid:
133
Invalid (weighted):
18854.1
Minimum:
1
Maximum:
12
Type:
Discrete
Start:
151
End:
152
Width:
2
Range:
-
Format:
Numeric
Questions and instructions
Literal question
Explain reasons of your ratings for fault services .
Categories
| Value | Category |
|---|---|
| 1 | Quick and good respond when needed |
| 2 | Well repairing of destroyed assets |
| 3 | Cash power available most of the times |
| 4 | Sometimes hardly informed of power shut down |
| 5 | Sometimes quick but sometimes slow in service |
| 6 | Not all the employees are well performed on field |
| 7 | Sometimes low power supply |
| 8 | Never respond with problems given with lights reported |
| 9 | Poor and so delay with sevice |
| 10 | Need improvement with public awareness of this service |
| 11 | Never attended with problems reported but keep referring to customers eletrician |
| 12 | Power was so low which leads damages to business assets |
| Sysmiss |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.