Electric Power Corporation Customer Satisfaction Survey 2014
Samoa, 2014
Reference ID
WSM-SBS-EPCCSS-2014-v1
Producer(s)
Samoa Bureau of Statistics, Electric Power Corporation
Metadata
Created on
May 26, 2025
Last modified
May 26, 2025
Page views
1317
- Data files
- EPC-DataSet
16. Comment 5 (Q16_5)
Data file: EPC-DataSet
Overview
Valid:
-
Valid (weighted):
-
Invalid:
250
Invalid (weighted):
33776.5
Type:
Discrete
Start:
180
End:
181
Width:
2
Range:
-
Format:
Numeric
Questions and instructions
Literal question
Other comments 5
Categories
| Value | Category |
|---|---|
| None | |
| 1 | Cost of C/Power units is very expensive |
| 2 | Everything is ok with EPC-Service |
| 3 | Should sell cards for cash power again in retail shops |
| 4 | Public shoud always be informed/advised of power shut down |
| 5 | High need of Tree Clearing Service |
| 6 | Need availability of NBS-MPOS service in every village for cash power |
| 7 | Need clear explanation of EPC-Cash Power survey by EPC-Staff |
| 8 | Consider extra charges by other retail shops for buying cash power units to non-village customers |
| 9 | Need to carefully considered publics complaints |
| 10 | Need more lights beside the road |
| 11 | Induction meter invoices should be carefully placed somewhere safe if no one is available to receive it |
| 12 | All hholds should be switched to Cash Power |
| 13 | Favourtism and never give chance of unrelated pple |
| 14 | Induction meter is very expensive |
| 15 | Need monthly basis with meter reading to avoid problems of expensive in paying of bills |
| 16 | Need clear explanation of surcharges fees |
| 17 | Need strong power supply esp with Commercial Customers |
| 18 | Surcharge fee is very expensive |
| 19 | Need 24hrs of service esp Vaitele branch |
| 20 | EPC should go back to Induction meter instead of prepay meter |
| 21 | Poor public awareness in areas of switching from Induction to Prepaid meter |
| 22 | Public awareness should be posted on the internet |
| 23 | Need emergencies branches around the country |
| 24 | Poor management |
| 25 | High speed of EPC vehicles on the road |
| 26 | EPC should have a facebook page |
| 27 | Need lights withing every school/church compounds |
| 28 | Problems with cash power units |
| 29 | Consistencies with cash power units cost aytime of the month |
| 30 | Need more EPC-vehicles for Asau district |
| 31 | Inspection for replacement of rotten electric post and lights at least once a month |
| 32 | Need EPC visits for checking of faults and other problems for every school to take note of affected properties because of eletricity |
| Sysmiss |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.