Electric Power Corporation Customer Satisfaction Survey 2014
Samoa, 2014
Reference ID
WSM-SBS-EPCCSS-2014-v1
Producer(s)
Samoa Bureau of Statistics, Electric Power Corporation
Metadata
Created on
May 26, 2025
Last modified
May 26, 2025
Page views
14699
- Data files
- EPC-DataSet
13_1_e. Face to face - Why (Q13_1_E_SPEC)
Data file: EPC-DataSet
Overview
Valid:
122
Valid (weighted):
14780.1
Invalid:
128
Invalid (weighted):
18996.4
Minimum:
1
Maximum:
13
Type:
Discrete
Start:
145
End:
146
Width:
2
Range:
-
Format:
Numeric
Questions and instructions
Literal question
Explain reasons of your ratings for face to face service
Categories
| Value | Category |
|---|---|
| 1 | Very good service especially with facial expression and appearance |
| 2 | Always give chance to any requests given |
| 3 | Great explanation of problems faced |
| 4 | Sometimes took long to serve |
| 5 | Facial expression sometimes are tough |
| 6 | Unsafe implementation of their jobs especially linesmen |
| 7 | Need improvement of service especially meter readers |
| 8 | Only good when face to face but never put request into practised |
| 9 | Impoliteness of meter readers |
| 10 | Induction meter invoices should be carefully placed somewhere safe if no one is available to receive it |
| 11 | Need clear explanation of survey conducted by EPC-team |
| 12 | Took long to serve |
| 13 | Impoliteness of meter readers |
| Sysmiss |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.