Electric Power Corporation Customer Satisfaction Survey 2014
Samoa, 2014
Reference ID
WSM-SBS-EPCCSS-2014-v1
Producer(s)
Samoa Bureau of Statistics, Electric Power Corporation
Metadata
Created on
May 26, 2025
Last modified
May 26, 2025
Page views
14725
- Data files
- EPC-DataSet
13_2_. Supply of Electricity - Why (Q13_2_SPEC)
Data file: EPC-DataSet
Overview
Valid:
219
Valid (weighted):
28912.5
Invalid:
31
Invalid (weighted):
4864
Minimum:
1
Maximum:
12
Type:
Discrete
Start:
148
End:
149
Width:
2
Range:
-
Format:
Numeric
Questions and instructions
Literal question
Explain reasons of your ratings for supply of electricity services
Categories
| Value | Category |
|---|---|
| 1 | Hardly any power shut down most of the times |
| 2 | Always informed public of power shut down |
| 3 | Quick respond when problems with supply of electricity is needed |
| 4 | Good service with availability of cash power every time |
| 5 | Power shut down and never been informed |
| 6 | Never informed power shut down in advancced |
| 7 | Power supply sometimes weak and can be noted with the noisy with refrigerators |
| 8 | Sometimes it took long for power to be restored |
| 9 | Public awareness of power shut down should be in advanced |
| 10 | EPC should consider commercial customers with the areas they locate transformers |
| 11 | Power is always off and destroy household assets eg. refrigerator |
| 12 | Public awareness with the power shut down is very poor |
| Sysmiss |
Warning: these figures indicate the number of cases found in the data file. They cannot be interpreted as summary statistics of the population of interest.