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Q5_SPEC - 5. If no explain why
If the answer is NO explain why
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q6 - 6. Which of the following services do you usually use for buying your pre-paid units or cash power?
Which of the following services do you usually use for buying your pre-paid units or cash power?
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q7 - 7. Are you satisfied with that service?
Are you satisfied with that service?
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q7_SPEC - 7. If no explain why
If the answer is NO explain why
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q8 - 8. Did you lodge a complaint with the Corporation in the last 5 years?
Did you lodge a complaint with the Corporation in the last 5 years?
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q9 - 9. What was your recent complaint about?
What was your recent complaint about?
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q10 - 10. How did you lodge you complaint?
How did you lodge you complaint?
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q11 - 11. How long did it take for EPC to resolve your complaint
How long did it take for EPC to resolve your complaint
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q12 - 12. Were you satisfied with the response from EPC?
Were you satisfied with the response from EPC?
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q12_SPEC - 12. If no explain why
If the answer is NO explain why
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q13_1_A - 13_1_a. Telephone Services
What are your views of the telephone services?
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q13_1_A_SPEC - 13_1. Telephone - Why
Explain your reasons of ratings for telephone services
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q13_1_E - 13_1_e. Face to face
What are your views of face to face service?
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q13_1_E_SPEC - 13_1_e. Face to face - Why
Explain reasons of your ratings for face to face service
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
Q13_2 - 13_2. Supply of Electricity
What are your views of supply of electricity services?
Electric Power Corporation Customer Satisfaction Survey 2014
Samoa - WSM-SBS-EPCCSS-2014-v1
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